FAQ – Whisper by the River
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FAQ

Where are you located?

We ship from California and Ohio.

 

When will I receive my order?

We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. 

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

On average about 2 weeks.


How do I track my order?

All orders delivered within the United States by USPS have full tracking available when shipped


Why is my order late?

There are many reasons why your order could be delayed. We make sure to notify you via email of any extreme delays.


I did not receive all my items in my package (partial delivery).

Sometimes items ship separately from other items, depending on the availability of the exact product you ordered. Do not fret! You will receive it in a separate package around the same time as your first package.

Example: If you order a frame print that would be scheduled to ship separately than a shirt if both ordered together.


Do you offer returns or exchanges?

Yes

 

What if a frame breaks during shipment?

We guarantee each product from the moment it leaves our shop to the point it is received by the customer. If any order arrives broken, damaged, incomplete, or wrong, we will reship your order to ensure you are satisfied with the product.